Website terms and conditions for use


The Department takes every effort to ensure that the information published on this website is accurate. However, the Department cannot accept any liability for the accuracy or content. Visitors who rely on this information do so at their own risk.

Where a document provides guidance on the law it should not be regarded as definitive. The way the law applies to any particular case can vary according to circumstances, and you should consider seeking independent legal advice if you are unsure of your own legal position.

Data Protection Act 1998

The Data Protection Act 1998 establishes rights for individuals who disclose their personal information - where personal information is widely defined - to any organisation for any purposes involving processing of that information. Any organisation which processes information about living individuals is a data controller for the purposes of the Act; that is a person who determines the purposes for which and the manner in which any personal data are, or are to be, processed. A data controller is required by the Act to ensure that the data subject has, is provided with, or has made readily available to him certain specified information, including the data controller’s identity, the identity of any other person to whom he may disclose the information, and the purpose or purposes for which the data are intended to be processed.

The data controller in relation to this web site is the Department. The purposes for which the data are intended to be processed are as follows:

1. Comments, questions and feedback

If you send an enquiry by e-mail to either a specific contact or a general enquiry address identified on the web site, we will only use your personal details obtained from your enquiry to respond to your query or improve the site. In some instances, it may not be possible for the Department to provide the information requested directly. In such circumstances we may pass your enquiry to another government department so that they can fulfil your information request. In either case we shall delete your personal data once we have acknowledged your comment, responded to your request or passed it on to another Department.

2. Site usage information

See Privacy and Cookie page.

Your Rights as a Data Subject

As a data subject, you have various rights under the Act, including a right of access to any personal data being held about you by the Department as data controller. The Department will supply you with details of any personal data we are holding about you if you submit a request (“subject access request”) to or write to the Data Protection Officer, Department for Transport, D/04, Ashdown House, Sedlescombe Road North, St Leonards on Sea, East Sussex, TN37 7GA. To find out more, please see How to make a request.

How to make a complaint

Our Information Charter provides details about what you should do if you are unhappy with our service.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regular updating of this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

General help

For further help about this web site please contact the email account.

See Crown copyright.


The names, images and logos identifying the Department are propriety marks of the Crown. The copying and use of the logo and other Department-related logos is not permitted without prior approval of the Department. Permission requests should be directed to the Communication Directorate via Tell us who you are, the organisation you represent (if any), how and why you wish to use our logo. Please include your contact details, including name, address, telephone number, fax number and e-mail.

Virus protection

The Department makes every effort to check and test material at all stages of production. It is always wise for users to run an anti virus program on all material downloaded from the Internet.

The Department cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material off the web site.

Hyperlinking policy

Linking to us

The Department encourages users to establish hypertext links to You don’t have to ask permission to link to pages hosted on the website, however we do not permit our pages to be loaded into frames on your site. The Department’s pages must load into the user’s entire window. We do not permit the use of our logos as promotional or hypertext objects.

Linking by us

The Department does not link to commercial websites. If your site is non-commercial, please contact the webmaster about establishing a hyperlink. It is our policy to obtain permission from websites to which we would like to hyperlink.

Note that the Department is not responsible for the contents or reliability of hyperlinked websites and does not necessarily endorse the views expressed within them. Should a hyperlink be made, listing should not be taken as endorsement. We cannot guarantee that hyperlinks will work as we have no control over the availability of the linked pages.