ATOL

Page Summary

Total Financial Protection for Air Holidays

Main Content

Government confirms ATOL Reform
The Government has announced a series of changes to ATOL, which it hopes to implement by the end of the year. Click Here to see the DfT Press Notice Click Here for more information on ATOL Reform
CAA publishes ATOL Consumer claims handling consultation
The UK Civil Aviation Authority (CAA) is today publishing the findings of an independent review into the claims handlings procedures following failures of large travel operator businesses licensed under the ATOL scheme. Please access the below links for further information. Report 2011/04: An Independent Review of the Civil Aviation Authority’s Claims Handling Procedures Action Plan Press Notice

Failed Tour Operators

Latest Failure

Selsdon Travel Ltd 23 May 2011

Selsdon Travel Ltd -ATOL 3994 trading as ‘Dreamticket.com’ based in Croydon London has ceased trading with immediate effect. The company specialised in holidays to the Indian Ocean (Seychelles, Mauritius), Middle East, Far East, Africa and Caribbean.

Further Information

Selsdon Travel Claim form

Passengers who decide to use their scheduled flights should note that the CAA can only consider ground handling expenses up to the value of their original Selsdon Travel Ltd package less contracted rate of their flights. Local suppliers may charge higher rates for their services which may leave passengers out of pocket.

For Travel Agents and Tour Operators

We understand that some travel agents and tour operators are accepting assigned claims against Selsdon Travel Ltd in exchange for passenger refunds. If you are a travel agent or tour operator and require information or advice on the assignment process please contact our claims trainer: rebecca.white@caa.co.uk (please note we will only be able to reply to trade enquiries only)

Check an ATOL

ATOL is a financial protection scheme for holidaymakers. If an ATOL tour operator fails, the ATOL scheme ensures customers contracted with the ATOL holder for an air package or a flight, do not lose the money paid over or are not stranded abroad.