Frequently Asked Questions

What are the aims of The Productive Leader programme?

  • The Productive Leader aims to reduce waste and variation in personal work processes to free up time for individuals and teams to focus on more value adding activities such as strategic planning, thinking and mentoring.
  • It is a comprehensive, facilitated programme involving entire teams, planned and delivered in-house by a facilitator and a project manager identified from within the organisation itself.

 Who is The Productive Leader aimed at and what is the process the team follows to go through the programme?

  • The original approach to The Productive Leader was to start with the senior leadership team (chief executive, directors and their PAs).  However the programme can also be adapted to your organisational context, culture and suit the needs of other staff groups.  Please contact us if you would like to discuss how The Productive Leader can benefit your team or organisation.
  • As a whole team, the group attends a series of five facilitated sessions over a period of 8-20 weeks.
  • These sessions are organised internally by their nominated facilitator using The Productive Leader modules and online tools to deliver each session.


What is the structure of the programme?

  • The programme is made up of five facilitated modules which involve the entire  team. At the end of each session, the team makes a series of commitments towards improvements that can be made and cascaded throughout the organisation.
  • The Productive Leader is supported by a series of self-development modules which participants undertake in their own time, before the during the programme.   Typically it takes a team 8 to 20 weeks to complete the programme. 
  • Participants are also required to undertake some pre-work to gather baseline and activity data, and complete a personal effectiveness questionnaire.  Participants are also provided with the opportunity to complete the Honey and Mumford Learning Styles Questionnaire.

 How do I identify a project manager and facilitator?

  • You need to ensure that the people you select to plan and faciliate the programme have both the capability and capacity. 

  • The project manager will need to be highly credible and influential within the senior leadership team.  This role is not just about planning but being to make the links between the Productive Leader and existing organisational initiatives and priorities.  Having a background in organisational development or human resources is an advantage. 

  • The facilitator will be responsible for delivering the facilitated sessions.  People most successful in this role are already experienced in facilitating senior groups and adapting materials for local need.   

For further details and guidance on both roles, please see the Executive Leader Guide page 22-24 or go to Register Your Facilitator/PM

 Can the same person be a project manager and a facilitator?

  • In some cases they may be the same person although each role demands specific skills and experience.  In this case they may benefit from identifying "champions" in the organisation who can support them and as as ambassadors.
  • We have found that the programme is most successful where an organisation benefits from both a project manager and a facilitator. 
  • To be a successful project manager or facilitator requires a significant time investment.  Please contact us if you would like to discuss this further. 
  • For details of both roles, please see Register Your Facilitator/PM.

What is the new Executive Leader Guide?

  • The Executive Leader Guide was updated in May 2010 and is now available to order or download.  It is not part of the Productive Leader box set, but provides a valuable resource for any leader wanting to learn more about how to improve quality, drive efficiency and spread best practice throughout the organisation.
  • In this guide discover how to deliver the programme for maximum benefit, what resources (time and expertise) are needed, the commitment leaders and staff need to make to implement the programme successfully and the simple steps you can take to start the programme. 
  • This publication is available free of charge - 5 copies per organisation.


What support can the NHS Institute offer?


The NHS Institute has developed a range of options to support organisations plan, adapt and implement the programme to meet local needs.  


Options can be combined to for maximum impact and include:


1.  National Train the Trainer and Implementation Support

     (as per current package but now includes an additional onsite visit)

2.  Local Train the Trainer and  Support (TtT held at venue of organisation's choice)

3.  Faciliated Programme Delivery (the NHSI delivers the facilitated module sessions onsite)

4.  Faciliated Programme Delivery - with a large scale audience (40-300 participants)

5.  Improving Personal Productivity Workshop (four-hour workshop for 10-30 participants)

6.  Bespoke Coaching and Implementation Support


A full product spec is available for each option on request.

Download the flyer below for an overview of the six options. 

Or contact us to discuss how these can help you realise the programme's potential. 


PL Options Flyer 2011 FINAL.pdf PL Options Flyer 2011 FINAL.pdf (285.16 KB)  

Why do you need an NHS England email address to access the content on your site?


Because the NHS Institute products and programmes are only freely available to the NHS in England, this is our way of verifying that users are from that audience.

  • If you are having problems logging on to our website, please get in touch using the contact us page.

 How do I place an order for a Productive Leader box set?
Rather than ordering individual box sets, the programme lead can place an order for the entire team who are going to participate in the programme. 

  • You will need to have approval from your executive sponsor before you can request them on the "register now" page. This is to ensure that the teams who are participating in the programme receive their programme materials. 
  • Once an order has been placed, subsequent orders cannot be made online, so please contact us.
  • Upon registering both the person placing the box set order and the executive sponsor will receive a confirmation email.

 I work for the NHS in England but I am not part of the participating team. Can I order a box set of the modules?

Unfortunately, box sets of modules are only available for participating teams, but if you work for NHS England you can still participate in the programme by downloading the modules at no charge and getting access to the online resources by emailing us at 

 How many modules are NHS England organisations entitled to for free?

NHS England organisations can receive up to 20 box sets free of charge. Additional copies may be available upon request at an additional charge (see below).

 What is the charge for additional modules?

Boxsets are priced at £40 plus postage and packaging and the Project Manager and Facilitator Guides are priced at £15 plus postage and packaging.   Individual modules are not available in hard copy however materials can be downloaded from the website at no charge.

 I work for the NHS in another UK country. Can I order a box set?

The module box sets are not available to order from the NHSI website to organisations outside of the NHS in England.  The programme is available internationally through a licensing agreement.  Please get in touch using the contact us page,  or go to the Worldwide website (accessible from the NHSI home page)

 I work outside of the UK.  How can I get involved with The Productive Leader?

Please get in touch using the contact us page and someone from the NHS Institute Worldwide team will respond to you.

 How does Macro Media Flash work?

  • Macromedia Flash is a method of delivering interactive multimedia content over the Internet. Flash is popular on the Web because it enables the creation of visually dynamic and interactive online user experiences while keeping files very small for fast downloads, to find out further information please visit
  • If you are having difficulty downloading the modules, please get in touch using the contact us page.


Productive Leader Order Modules