Welcome to the Parliamentary and Health Service Ombudsman
We exist to provide a service to the public by undertaking independent investigations into complaints that government departments, a range of other public bodies in the UK, and the NHS in England have not acted properly or fairly or have provided a poor service.
We work to put things right where we can and to share lessons learned to improve public services.
We are a free service open to everyone.
Care and compassion?
The report, Care and compassion?, is based on the findings of ten independent investigations into complaints about NHS care for people over the age of 65 across England.
What our customers think
Our regular customer survey reveals levels of customer satisfaction with our service.
What can't we help with
There are some organisations or matters that the Parliamentary and Health Service Ombudsman can't help with.
What can we help with
How we can help with complaints about government departments and agencies in the UK and the NHS in England.