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Accessibility

Accessibility

LOCOG and the ODA are committed to ensuring that London 2012 is everyone's Games, with services and facilities to meet all accessibility requirements.

Accessibility

Our aim has always been to provide a wide range of services and ticket products for disabled people, tailored to the needs of people rather than a ‘one size fits all’ approach. LOCOG and the ODA are committed to ensuring that London 2012 is everyone’s Games, with services and facilities to meet all accessibility requirements. 

Applying for tickets

Olympic Games

Applications for tickets to the London 2012 Olympic Games have now closed. Sign in now to review your account.

Further tickets will go on sale online and by phone on a first come, first served basis, using Visa only from winter 2011. Please note that not all sessions and price categories will be available during future sales phases.

Paralympic Games

The Paralympic Games ticket prices and the draft competition schedule have now been released. Please note this schedule is subject to change and a full schedule will be released later in 2011.

You can apply for tickets for the London 2012 Paralympic Games between Friday 9 September 2011 and Friday 30 September 2011.

Our ticketing process breaks new ground in terms of accessibility and inclusion, so that disabled people can apply for tickets like anyone else on our website or by post using the paper ticket application form. BSL videos will be available to make the process accessible to Deaf people and an easy read document will be available to help simplify the process. If you use technology such as a screen reader, there is no need to make a call to a special phone line. It will simply be about choosing the tickets you want to apply for in order to have a great Games experience.

Find out more about Ticket information for disabled people and the services we are offering.

The following ticket types are available for both the London 2012 Olympic Games and Paralympic Games. You can apply for these ticket types for every session, at every venue, in every price category, subject to availability:

Ticket types

Standard seat with an additional accessibility requirement

When applying for Olympic or Paralympic Games tickets, you will be able to indicate which location in the venue best suits your needs by choosing from the following options:

  • Seats close to the action for visually impaired people.
  • Seats with a direct view of a video screen for people who are deaf or have impaired hearing.
  • Seats for people who cannot manage many steps, at the back or the front of a stand.
  • Seats for people who need to be on the end of a row.

If your application for tickets is successful, we will do all we can to ensure you and your party are allocated seats which suit your needs.

Wheelchair space ticket

When applying for London 2012 Olympic Games and Paralympic Games tickets, you will be able to apply for a wheelchair space online without the need to call a special phone line or answer intrusive questions. If your application is successful, you will be provided with a wheelchair space wide enough to accommodate your wheelchair or mobility scooter, and an adjacent companion seat.

Spaces for wheelchair users are available for spectators at all venues, in all ticket price categories, across all 26 Olympic sports, subject to availability. A companion seat is included in the cost of a ticket for a wheelchair space. If you apply for tickets for accompanying family or friends, they will be seated next to or as close as possible to the wheelchair space and companion seat.

Ticketcare

This scheme is only for those disabled people who do not need a wheelchair space but cannot come to the Games without a carer or Personal Assistant (PA). 

If you have applied for a standard seat and any other tickets you would like, we will notify you to confirm whether your Olympic Games ticket application has been successful by 24 June. You can then request an additional carer or PA ticket by 31 July 2011. Keep checking this page or the ticketing website for updates. You may be asked to provide relevant proof before the additional carer ticket is allocated. These tickets will be available for every session, at every venue, in every price category, subject to availability.

We will notify you by 31 August 2011 if you have been allocated an additional carer or PA ticket. Those who are successful in the Olympic Games ticketing application process but who are not allocated a free-of-charge carer ticket will be offered the option of retaining all their standard tickets or receiving a full refund. Refunds must be requested by 31 September 2011.

Accessibility services

To ensure everyone can get to the Games safely and easily, London 2012 will provide a number of additional services for disabled people.

Travel


Travel services will include a limited number of Blue Badge parking spaces, accessible shuttle bus options and accessibility improvements to some public transport services. Find out more about getting to the Games

Parking

If your application for tickets is successful, you can then apply for parking. Parking is limited and disabled spectators who require parking will be asked to demonstrate that they are members of the recognised UK Blue Badge scheme, or an equivalent national scheme.

Book your Blue Badge parking space now

Games Mobility

Once inside a venue, disabled spectators will be able to make use of Games Mobility for help with getting around. This free service will be easy to find inside the venue and will loan out manual wheelchairs and mobility scooters and guide visually impaired people to their seats.

Other services and facilities

We are making our venues as accessible as possible to ensure everyone has a great Games experience. Other services and facilities include:

  • Accessible shuttle services from key accessible train and bus stations.
  • Extra accessible toilets for disabled spectators.
  • A Changing Places (adult changing) toilet at all venues including a hoist.
  • Assistance dog spending areas so that disabled spectators can bring their dog into the venue.
  • Spectator information in accessible formats.
  • Audio description and commentary at all venues. We are working with the RNIB to deliver this.
  • Audio augmentation for hearing aid users at all venues.

Accessible accommodation

There are many hotels in London with step-free access and accommodation adapted for people with various accessibility requirements.

The inclusive London website provides information about the accessibility features of hundreds of hotels, restaurants, pubs, shops, and tourist attractions across the capital. It also states whether hearing loops available, if there are baby changing facilities, whether assistance dogs are welcome and offers details of parking and toilet facilities. Users can post reviews and feedback on the facilities they have used.