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Welcome

The Housing Ombudsman Service is set up by law to look at complaints about “registered” housing providers, including housing associations and other landlords, managers, and agents. Our service is free, independent and impartial.

If you think your landlord has provided a poor service or managed your home badly, we can look at your complaint. We can also advise landlords on how to run an effective complaints procedure.

Please contact us if you want advice, a complaints form or more information about the Service, or to find out whether your landlord is registered with us (you can also search the Members’ directory on the right). We will be happy to discuss your problem with you.

Please use the menu on the left to find out more about us. Each page has a Relevant documents section on the right hand side, you may read these online or download; please contact us if you have any problem accessing them. If you need other documents from us please read the Freedom of information section.

For versions of our leaflet other than in English please go to Other languages and formats in the Complainants and advisers section.

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Complaint-handling and Ombudsman reform:  If you wish to read about the changes to the consideration of complaints proposed by the Localism Bill click here.