Services
COI offers expertise, advice and procurement to meet the communications needs of government departments and agencies.
COI's Communications Planning ensures there is the right mix of COI services to meet client objectives. Our Commercial Director pulls together all aspects of our commercial relationships with clients, stakeholders and suppliers.
COI's services are grouped as follows:
Client Service, Strategy and Insight
COI helps define and scope communications briefs across its Strategic Consultancy, Research and Diversity services. The Client Account Team (CAT), including Regional CAT, links COI's various services to achieve results.
Director of Client Service and Strategy: Graham Hooper
- Find out about the Client Service, Strategy and Insight group.
- Contact Client Service, Strategy and Insight
News and PR
COI develops national and local PR and press campaigns, targets and distributes government news releases, and offers excellent media knowledge and monitoring through the Media Monitoring Unit and News Distribution Service. COI also procures branded promotional items and advises on staff reward and recognition schemes.
Director of News and PR: Neil Martinson
Interactive
COI's Contact Centres and Strategy, Live Events and Interactive services enable citizens to directly interact with government departments for information, help or advice. COI also links closely with Directgov and advises on the delivery of services to meet citizens' needs.
Director of Transformational Strategy: Alex Butler
Interruptive
COI has all the services that actively seek out citizens and gain their attention. These include Direct and Relationship Marketing, and Channel Integration Management.
Deputy Chief Executive: Peter Buchanan
Creative Delivery
COI has services that produce high-quality creative output. Moving Image and Audio Content specialises in broadcast, offline and mobile platforms. Publications develops a range of print materials and complete brand design.
Director of Creative Delivery: Sally Whetton
Human Resources and Development
COI has services that help meet the government and public sector's marketing and communications recruitment needs. These include a recruitment service and GovGap - an interim resourcing service.
Director of Human Resources: Emma Lochhead
COI NHS Network
COI has four dedicated health teams based in Birmingham, Leeds, London and Manchester. These teams use local and national knowledge to tackle local health problems.
COI is at the forefront of developing the UK’s major public health marketing and communication programmes. Working with COI, you can tap into the best thinking, avoid reinventing the wheel and use your budgets in the most cost-effective way.
Head of the Health Network: Humphrey Pring
Additional information
For specific service information, please visit our A to Z list.