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01/06/2011
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Page Summary

The home page of the Regulatory Policy Group

Main Content

The Regulatory Policy Group is a new unit that includes work previously organised as the Economic Regulation Group.  RPG's remit is to provide policy advice to colleagues across the CAA, aiming to help the organisation to put the consumer at the heart of its work.

The new Regulatory Policy Group has four core functions:

  • economic regulation of the three designated airports (Heathrow, Gatwick and Stansted) and NATS;
  • enforcement of consumer legislation - for example, to protect consumers in instances of flight cancellation and denied boarding, and protect people of reduced mobility when they fly;
  • providing expert policy and economic advise and analysis across CAA, to government and others on airports, airlines and air traffic services; and
  • collecting and analysing aviation statistics and survey responses.

The changes are designed to help the CAA to take a holistic approach to our regulatory aims and ensure that all potential regulatory options and tools are considered when deciding the ideal course of action to achieve best outcomes, across the organisation's work.  The changes also underline the Group's role in providing analytical and policy support across the CAA's mission - for example, on environmental issues.


The CAA is holding a stakeholder workshop to discuss views on the changes to passenger representation and complaint handling. The workshop provides an opportunity for the CAA to explain the outline proposals and for stakeholders to discuss the issues and ask any questions that they might have.  This will take place at the CAA office on Kingsway, London, WC2B 6TE on Tuesday 14 June at 14:00.  If you wish to attend the workshop please email – susie.talbot@caa.co.uk

On 5 April 2011, the CAA published a consultation letter regarding passenger representation and complaint handling.

On 31 March2011, the CAA published its decision on extending the price controls on Heathrow and Gatwick airports by one year.

On 7 February 2011, the CAA published for consultation its draft prioritisation principles for competition and consumer issues.

On 10 December 2010, the CAA published for  its decision for the NATS (En Route) LImited price control for control period 3 (2011-2014).

ERG's Business Plan for the period 2010/11 -  2014/15 is available here.