Information and advice on aerodrome and aviation related issues
The purpose of these meetings is to facilitate discussion amongst industry stakeholders and between industry and the CAA with the aim of sharing lessons learned and suggesting improvements for future winter operations. The minutes can be accessed via the link below.
Information on EASA developments affecting the regulation of the operation at UK aerodromes is available on the EASA - Aerodromes web page.
Issues related to aircraft noise, aviation security, airport night flying restrictions, night flight policies and quotas should be addressed to the DfT. The DfT operates an enquiry service from 8.30am to 5.30pm Monday to Friday. You can telephone them on 020 7944 8300, fax them on 020 7944 9643 or write to them at:
Department for Transport
Great Minster House
76 Marsham Street
London SW1P 4DR
You can also email the DfT on various aviation issues, click here for a list of DfT email addresses.
View information concerning Aviation Security (Transec).
View links to International and European aviation organisations.
Further information on environmental issues can be found on the DfT website - environmental issues.
Complaints about aircraft noise resulting from operations at a particular airport or aerodrome should be made direct to the operator concerned (see UK airport websites). This approach is consistent with the policy of successive governments that local problems concerning the environmental impact of aircraft operations should be resolved locally. However, more general complaints or enquiries related to the environmental impact of aviation should be made to Aviation Related Environmental Enquiries. You can contact AREE by telephone on 020 7453 6524, by e-mailing email@example.com or by sending a letter to the following address:
Aviation Related Environmental Enquiries
Directorate of Airspace Policy
The BAA also handle noise complaints from the public on the following numbers:
London Heathrow - 0800 344 844
London Gatwick - 0800 393 070
London Stansted - 0800 243 788
If you have a complaint about an airline or airport that is not safety related please contact the Air Transport Users Council (AUC).
A concise list of Aerodrome related Civil Aviation Publications (CAPs) are available to view or download.
Safe Operating Practices at Unlicensed Aerodromes are specified in CAP 793.
ATZ - Queries relating an aerodrome Air Traffic Zone (ATZ) are dealt with by the CAA's Directorate of Airspace Policy (DAP).
ATS - Queries relating to Air Traffic Services (ATS), ATC, FISO or AG should be directed to Air Traffic Standards of the CAA.
For projects involving the installation or modification of Aeronautical Ground Lighting (AGL) - see CAP 168 Chapter 6 and The Visual Aids Handbook CAP 637.
Aeronautical Obstruction Lighting: see the ANO Article 219 and CAP 168 Chapter 4.
Aerodrome Survey Requirements are detailed in CAP 232.
Fuelling: The Air Navigation Order (Art 217 refers) also CAP 748: Aircraft Fuelling & Fuel Installation Management, and guidance on Fuelling / Refuelling / Defuelling with Passengers on Board or Embarking or Disembarking.
Heliports that require to be licensed should contact Aerodrome Standards for advice, which will be according to ICAO Annex 14 Vol 2 SARPs and associated ICAO Docs 9261 & AN/903, aka "The Heliport Manual".
Heliports (inc Helipads) that do not require to be licensed should consult with CAA Flight Operations Inspectorate (Helicopters) at Aviation House, Gatwick Airport South, West Sussex, RH6 0YR. Or email firstname.lastname@example.org.
Queries relating to any Unusual Air Activities (i.e. balloon launches, release of racing pigeons, firework displays, laser light shows) within UK Airspace should be directed to the CAA’s Airspace Utilisation Section (AUS). Sponsors of such activities should contact AUS on the following number giving as much notice and detail as possible: Tel: 020 7453 6599 Fax: 020 7453 6593 or email email@example.com.