Welcome to the Adjudicator's Office website.
The Adjudicator acts as a fair and unbiased referee looking into complaints about HM Revenue & Customs (HMRC), the Valuation Office Agency (VOA) and The Insolvency Service. We investigate and help to resolve complaints from individuals and businesses who remain unhappy about the way their affairs have been handled. The Adjudicator is Judy Clements OBE and her services are free.
Before we look at your complaint, you will need to have exhausted the organisation's own complaints procedure and have received a final response from them. The Adjudicator looks at complaints about:
- unreasonable delays
- poor or misleading advice
- inappropriate staff behaviour
- the use of discretion
She cannot consider disputes about policy or matters of law.