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Education and Training:
Research Report on the Development of a Disability Equality and Awareness Training Framework for Transport Staff

• Research Report - pdf (Adobe Acrobat - 736kb)
• Research Report - rtf (Rich Text File - 168kb)

1.0 Introduction to the Research Project
2.0 Literature Review
3.0 The Disability Discrimination Act and Public Transport
4.0 Access Issues: The Challenge for Transport Providers
5.0 Implementing the Requirements of the Disability Discrimination Act (DDA) in the Public Transport Sector
6.0 Disability Equality and Awareness
7.0 Existing Provision of Disability Equality and Awareness Training
8.0 Literature References
9.0 Passenger and Providers Research
10.0 Effectiveness of Training Media and Methods
11.0 Development and Review of the Training Framework
12.0 Appendices

1.0 Introduction to the Research Project

UK Government legislation requires transport providers to improve access to their services for disabled people. It is recognised that the training of transport staff, particularly those on the front line, has a vital part to play in achieving this, and in addressing the fear of crime.

On behalf of the Disabled Person's Advisory Committee (DPTAC), CEDS Research (CEDS) was commissioned to conduct an 18-month study to develop a training framework, and generic principles, for disability equality and awareness training.

CEDS has consulted with user groups of disabled people, and a wide range of representatives of the transport sector, to gain a full understanding of the difficulties faced by disabled travellers, and the practical needs of the transport providers.

The programme of study involved:

• Conducting an international review of pertinent literature, encompassing: existing training theory and provision; qualification authorities and associated curricula; established training frameworks and practices; and attitudes to disability.
• Performing qualitative research to determine the needs of disabled users and operators of transport systems.
• Carrying out reviews of existing training material and staff practice.
• Identifying the aims and learning outcomes for the training, and considering approaches to evaluation to assess effectiveness.
• Analysing, reporting and presenting the results and recommendations for the training framework.

This report presents the activities and findings alongside the complete finished framework.

Project Steering Group Membership

Chair: Carol Thomas (DPTAC).
Andy Thompson (Transport for London), Alan Brookes (The Guide Dogs for the Blind Association), David Wallworth (Trade Union Disability Alliance), Dawn Kennedy (South Yorkshire Passenger Transport Executive), Fiona McCall (Mobility & Access Committee for Scotland), Gary Kemp (DPTAC), Jane Alltimes (Mencap), Janet Kirk (Disabled People's Council), Jimi Adeleye (DPTAC), Katharine Marsh (Royal National Institute for the Deaf), Nigel Dotchin (DPTAC), Rashmi Shah (Joint Committee on Mobility of Blind and Partially Sighted People), Trevor Meadows (Mobility & Access Committee for Scotland), Vicki Ball (Goskills), Vidur Dindayal (DPTAC).

Acknowledgements

Asian People's Disability Alliance, Association of Train Operating Companies, British Transport Police, Centre for Social Policy Research, Chamber of Shipping, Civil Aviation Authority, Disability Wales, Disability Right Commission Mental Health Action Group, GoSkills, Hackney Community Transport, Learning Disability Action Group, Leonard Cheshire, Mobility & Access Committee for Scotland Secretariat, Manchester Community Transport, Merchant Navy Training Board, Mersey Disability, MIND, National Express, Office of Rail Regulator, P & O Ferries (thanks also for their help with the Pilot Trial), RADAR, Rail Safety and Standards Board, Royal National Institute for the Deaf, Spinal Injuries Association, South Yorkshire Passenger Transport Executive (thanks also for their help with the Pilot Trial), The Guide Dogs for the Blind Association and Whizz-Kidz.

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