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How to contact the Driving Standards Agency

The Driving Standards Agency (DSA) is a large organisation. We want to help you to contact the right part of the agency, so we can deal with your query or complaint quickly.


Our theory test contact centre is open from 9.00 am to 6.00 pm, Monday to Friday (except on public holidays).

Our customer service centre for all other enquiries, including practical tests, is open from 8.00 am to 6.00 pm, Monday to Friday (except on public holidays).

Please use these links to find the contact details you need.

Please note:
When ringing the 0300 200 1122 number, initially you will be presented with the choice of selecting option 01 for theory test and option 02 for practical tests.

Option 02 provides a secondary menu offering further options.


Theory and practical tests:

You can book your theory or practical driving test online, over the phone or by post. If you want to complain about DSA, please read our complaints procedure first.


Customer services:

If you want to complain about DSA, please read our complaints procedure first.


Other services:


DSA headquarters:


Cymraeg



All calls on mobile phones distract from driving. If you are driving, even if using a hands-free phone, please only call us when you are safely parked.
 


About this website

So that we can monitor and develop the DSA website we are interested in your views.

Email web.publishing@dsa.gsi.gov.uk if you would like to make comments about the design, ease of use or interactivity of all or part of the site. All comments will be treated confidentially and will not be used for any other purpose.

All other general enquiries about learning to drive and driving tests should be sent to customer.services@dsa.gsi.gov.uk.

If your comment is about a specific page, please include the full web address of the page in your message. For example: 'http://www.dft.gov.uk/dsa/Category.asp?cat=278'