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Consular feedback questionnaires

We welcome your views on the services we provide.  We use your feedback to identify areas that we need to improve.  What you say is very important to deciding where we take action.  We have two online questionnaires, please choose the questionnaire relevant to the assistance you received.

 Consular Services

 Consular Assistance

Please give us your feedback on the following services:

  • legalisation/ notarial;
  • lost and stolen passport;
  • applying/renewing a passport.



Please give us your feedback on our assistance on:
  • hospital visit;
  • medical/welfare assistance;
  • missing person;
  • death of relative/friend;
  • victims of violent/non-violent crime.
 Services feedback form >
 Assistance feedback form >

Help & Support

For assistance abroad you can call our Consular Assistance team in London on:

020 7008 1500

or email:

More numbers can be found on our Contact Us page