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The Driving Standards Agency's Twitter policy


The Driving Standards Agency (DSA) Twitter account (@DSAgovuk) is managed by the media and online team, on behalf of colleagues across the agency.

We may occasionally use some automation (such as tools which generate tweets from RSS feeds) but intend that this will not dominate the messages posted.

If you follow us, you can expect between two to ten tweets a day covering some or all of the following:


If you follow us on Twitter we will follow you back. This is automated. Being followed by us does not imply endorsement of any kind.


We will update and monitor our Twitter account during office hours, Monday to Friday. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

@Replies and Direct Messages

We welcome feedback and ideas from all our followers, and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter.

The digital communications team read all @replies and Direct Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant people in the agency.

We cannot engage on issues of party politics or answer questions which break the rules of our general comments policy.

The usual ways of contacting us for official correspondence are detailed in the contact us section of our website.