Contact us
We want to hear from you - get in touch!
Rail contacts:
If you require rail information, train times and timetables please contact National Rail Enquiries on 08457 48 49 50.
Unhappy with a train company's response to your complaint?
Our passenger helpline is open 8am – 8pm Monday – Friday and 8am – 4pm weekends.
Telephone: 0300 123 2350
Fax: 0845 850 1392
Email: info@passengerfocus.org.uk
Write to:
Passenger Focus
FREEPOST (RRRE-ETTC-LEET)
PO BOX 4257
Manchester
M60 3AR
Bus, coach and tram contacts:
If you require bus or coach information, please contact Traveline on 0871 200 22 33.
If you would like some information on how to make a complaint to a bus, coach or tram company, please see our 'Advice and Complaints' section.
Our London and Manchester offices deal with stakeholder enquiries.
2nd Floor
One Drummond Gate
Pimlico
London
SW1V 2QY
Telephone: 0300 123 0860
Fax: 020 7630 7355
7th Floor
Piccadilly Gate
Store Street
Manchester
M1 2WD
Telephone: 0300 123 2140
Fax: 0161 236 1574
Our press office deals with media enquiries.
Telephone: 0300 123 0821 / 0820 / 0847
Out of office hours: 07918 626 045