If you have questions that are not covered here, then more answers can be found in our Knowledge Base which includes a great deal of information relating to our website, the application process and other services.
Our most frequently asked questions relate to queries about:
We have organised our Frequently Asked Questions by subjects:
Online application system
Common questions and answers about using the Planning Portal’s service for creating and submitting applications electronically.
Advice on how to use our website, such as what to do if you forget your username or password.
Some answers to the most commonly asked questions about planning permission.
The planning application process
Answers to frequently asked questions about the planning application process including how much it will cost and the process the council follows.
A collection of our most common queries about planning in general.
In addition to these FAQs, the Planning Portal also operates a knowledge base where you can submit questions and review answers to questions raised by other users.
Open the Planning Portal knowledge base (opens in a new window).
Please note that questions and answers in the FAQs above are not available in the knowledge base.
If you wish to speak to someone about the website or any matter concerning planning or building regulations, please use our 'Contact Us' section to find the appropriate details.