Crime and disorder on public transport

Making contact with transport providers and the BTP

Train operators

You can find out which TOCs have services in your area by looking at the rail maps on the National Rail Enquiries website: www.nationalrail.co.uk. This also provides links to the websites of the TOCs themselves.

Ring the customer service number (found from the National Rail Enquiries website) and ask to be put in touch with the person responsible for crime reduction and security.

Bus operators

The Confederation of Passenger Transport (CPT) website provides Regional Contacts, who you could telephone to find out how to contact the bus operators in your area. The address is www.cpt-uk.org.

Alternatively, you could ring the CPT centrally on 020 7240 3131 and they will give you the contact details you need.

Taxi and Private Hire Vehicle Associations

The local authority licensing department may hold regular meetings with the taxi and private hire trade, or be willing to hold a special meeting to discuss issues relating to crime and disorder. If not, the national or London association for the trade should be able to put you in contact with your local association.

National Taxi Association
01228 598740

National Private Hire Association
0161 280 2800

Licensed Private Hire Association (London)
01442 833464

Passenger Transport Executives and Transport for London

If your CDRP is in a metropolitan area, contact your PTE and ask to speak to the crime reduction manager.

Greater Manchester PTE (GMPTE)
0161 244 1000

Merseyside PTE (Merseytravel)
0151 227 5181

South Yorkshire PTE
0114 276 7575

Tyne and Wear PTE (Nexus)
0191 203 3333

West Midlands PTE (Centro)
0121 200 2787

West Yorkshire PTE
0113 251 7272

Transport for London (Crime & Disorder Partnership Unit) contacts for the London boroughs:

Barking & Dagenham
Barnet
Brent
Bromley
Camden
City of London
Greenwich
Enfield
Epping Forest District Council/Essex County ouncil
Contact 0207 027 8179

Hackney
Haringey
Havering
Hounslow
Islington
Lambeth
Hammersmith and Fulham
Harrow
Hillingdon
Contact 0207 027 8178

Ealing
Kensington and Chelsea
Newham
Redbridge
Southwark
Tower Hamlets
Waltham Forest
Wandsworth
Westminster
Contact 0207 027 8180

Bexley
Croydon
Kingston-upon-Thames
Lewisham
Merton
Richmond-upon-Thames
Sutton
Three Rivers/Watford/ Hertfordshire County Council/Chiltern District Council
Buckinghamshire County Council
Contact 0207 027 8190

British Transport Police

To find out which BTP force area covers your CDRP area, check the BTP website on www.btp.police.uk. The contact details for each force area are:

London North
423-425 Caledonian Road
London N7 9BQ
Tel: 020 7922 4969

North Eastern
West Gate House
Grace Street
Leeds LS1 2RP
Tel: 0113 247 9550

Western Area
1st Floor, The Axis,
10 Holliday Street
Birmingham B1 1UP
Tel: 0121 654 4237

London South
Ivason House
8A London Bridge Street
London SE1 9SG

Tel: 020 7904 3501

North Western
6th Floor
Tower Block
Piccadilly Railway Station
Manchester M1 2BP
Tel: 0161 228 4220

London Underground
55 Broadway
London SW1H 0BD
Tel: 020 7380 1400

Rail Community Safety Partnership Groups

The central point of contact is Network Rail’s Head of Community Safety, whose telephone number is 0203 356 9390.

[1] ‘Crucial Crew’ – which is named differently in some parts of the country – uses scenarios to teach primary school aged children important safety lessons.

[2] At the time of publication these are the Transport Operational Command Unit (TOCU) of the Metropolitan Police and the Safer Travel Police Team of the West Midlands Police,

[3] Operation Greyhound is targeted at drug offences. Police surround and enter the bus to stop and search passengers. Operation Trojan uses a ‘dummy’ bus to attract stone-throwing. Police on and following the bus then apprehend offenders. Operation Snowball is a revenue protection initiative.

For related documents, pages and internet links, see the column on the right.

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