How to contact the Driving Standards Agency
The Driving Standards Agency (DSA) is a large organisation. We want to help you to contact the right part of the agency, so we can deal with your query or complaint quickly.
Our theory test contact centre is open from 9.00 am to 6.00 pm, Monday to Friday (except on public holidays).
Our customer service centre for all other enquiries, including practical tests, is open from 8.00 am to 6.00 pm, Monday to Friday (except on public holidays).
Please use these links to find the contact details you need.
Please note:
When ringing the 0300 200 1122 number, initially you will be presented with the choice of selecting option 01 for theory test and option 02 for practical tests.
Option 02 provides a secondary menu offering further options.
Theory and practical tests:
You can book your theory or practical driving test online, over the phone or by post. If you want to complain about DSA, please read our complaints procedure first.
Customer services:
If you want to complain about DSA, please read our complaints procedure first.
Other services:
- compulsory basic training (CBT) team
the CBT team can advise you of the availability of CBT courses in your area and answer general enquiries about motorcycle training and testing - experienced driver assessment services (Edas)
DSA offer industry two road safety services to assist companies in managing road-related risk, more specifically to address driving standards through assessment and continued driver development - fleet driver trainer team
the fleet driver trainer team are responsible for administering the voluntary list of fleet driver trainers - instructor services
the instructor services team maintain the register of Approved Driving Instructors (ADIs) and offer advice on the ADI qualification process - Pass Plus
the Pass Plus team deal with the administration of the Pass Plus scheme including issuing certificates to successful candidates and the registration of Pass Plus instructors
DSA headquarters:
- DSA headquarters
DSA is one of the executive agencies that forms the Motoring and Freight Services group, within the Department for Transport (DfT) - chief executive’s private office - correspondence
the chief executive’s private office correspondence team deals with Ministerial, chief executive’s and official correspondence relating to DSA - freedom of information (FoI)
the FoI team deals with requests received under FoI Act, Data Protection Act (DPA) and the Environmental Information Regulations - press office
the press office deal with all press and media enquiries - recruitment
the recruitment team deal with the recruiting driving examiners and administrative staff
Cymraeg
- Gwasanaeth i Gwsmeriaid Cymru a Gorllewin Lloegr
- Llinell archebu prawf theori
- Llinell archebu prawf ymarferol
All calls on mobile phones distract from driving. If you are driving, even if using a hands-free phone, please only call us when you are safely parked.
About this website
So that we can monitor and develop the DSA website we are interested in your views.
- design
- content
- ease of use
- interactivity
Email web.publishing@dsa.gsi.gov.uk if you would like to make comments about the design, ease of use or interactivity of all or part of the site. All comments will be treated confidentially and will not be used for any other purpose.
All other general enquiries about learning to drive and driving tests should be sent to customer.services@dsa.gsi.gov.uk.
If your comment is about a specific page, please include the full web address of the page in your message. For example: 'http://www.dft.gov.uk/dsa/Category.asp?cat=278'