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Concerns and complaints about social care providers

Date: 10 Nov 2007

Reference Number: 70090

Reference Number: 070090

Publisher: Ofsted

Summary

When considering complaints Ofsted does not act as a complaint adjudicator. We do not decide if complaints are upheld, partially upheld or are unsubstantiated. Instead we investigate concerns to make sure that the social care provider continues to meet the National Minimum Standards and associated regulations and remains suitable for registration.

This was updated in November 2008.

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