Complaints and putting things right

We always aim to provide a professional, courteous and prompt service and aim to get it right first time. We recognise that this may not always have happened and therefore take any comments, suggestions or complaints seriously. If you would like to make a complaint about any aspect of the service provided by the RFA, please refer to our complaints procedure here. Complaints should be submitted by email to

Last Modified: 05 Nov 2009

RFA complaints procedure41.4 KB

Last Modified: 30 Jul 2010