Improving patient experience

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February 2011

Care and compassion? Report of the Health Service Ombudsman on ten investigations into NHS care of older people
Parliamentary and Health Service Ombudsman
February 2011

Evaluation of the Dying Matters GP Pilot Project
Sam Revill
Dying Matters Coalition
February 2011

First aid for hospital food
The Soil Association
February 2011

From causes to solutions - insights from lay knowledge about health inequalities
Christina Putland, Fran Baum and Anna Ziersch
BMC Public Health
February 2011

Helping patients simplify and safely use complex prescription regimens
Michael S. Wolf, et al.
Archives of Internal medicine
February 2011

Keeping personal budgets personal: learning from the experiences of older people, people with mental health problems and their carers
Liz Newbronner, et al.
Social Care Institute for Excellence
February 2011

The stigma of mental health problems and other barriers to care in the UK Armed Forces
Amy Iversen, et al.
BMC Health Services Research
February 2011

Using shared decision making to tackle variation
Alisdair Stirling
Practical Commissioning
February 2011