Certain scheme provisions, such as ill health retirement, require medical advice. The exclusive provider of scheme medical advice is, currently, Capita Health Solutions.
Last updated - 4th April 2011
Employers and pensions administrators must use Capita Health Solutions when dealing with ill health retirement requests from staff or when considering them for ill health retirement.
Capita Health Solutions has a dedicated helpdesk for employers:
Email firstname.lastname@example.org, telephone 02476 500700. (Members who have medical related questions should raise them via their employer.)
The Medical Advice Employer Guide [PDF 75KB] provides guidance on the medically related benefits of the Civil Service pension arrangements, the criteria for award and the evidence required so that cases can be processed as effectively and efficiently as possible. The Medical Reviews and Appeals Guide provides guidance on appeals. We have provided a range of order forms for each type of standard referal. You can view the full range on our Employer Forms page.
Capita Health Solutions produce quarterly management information reports.
Annual Report 2008-2009 [PDF 323KB]
Quarter 4 Report March 2010 [PDF 137KB]