About NS&I / Our story /

Our story

About NS&I

NS&I (National Savings and Investments) is one of the largest savings organisations in the UK, with over 26 million customers and over £101 billion invested.  We are best known for Premium Bonds, held by nearly 22 million people, but also offer a range of other savings and investments to suit different people’s needs, including our Direct Saver and Children’s Bonus Bonds. All products offer 100% security, because NS&I is backed by HM Treasury.
NS&I is an Executive Agency of the Chancellor of the Exchequer.
As an ongoing measure of our customer service, we have for a number of years held Charter Mark accreditation – an independent award for service quality within the public sector. In 2009, the Charter Mark was replaced by a new Customer Service Excellence award, which we achieved at the first assessment. Our UK Contact Centres have also received accreditation and awards from the Customer Contact Association, for demonstrating high levels of service.

In January 2009, NS&I retained IS0140001 accreditation, first achieved in 2007 and a firm indicator of our commitment to delivering a sustainable business. NS&I has also achieved IIP (Investor in People) accreditation for the 10th year running.




2009 Top 50 Call Centres for Customer Service 

ccf European Call Centre Awards 2009 - Finalist

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