Quality and performance
On this page:
- Crown Court - new case planning requirements impact assessment
- Reviewing quality assurance
- Assuring quality in the reformed legal aid system
- Quality measurement tools
- Assuring quality for advocates
- The Quality Mark
- How we measure performance
The LSC has produced an initial equalities impact assessment of a proposal to require evidence of case planning in many crown court cases. The amount of work the proposal will entail for providers will be small, and there is no significant discriminatory effect of the policy, which aims to ensure that providers deliver in line with professional standards. The proposal has been incorporated in the latest draft of the Crime Specification and will be consulted on as part of contract discussions with representative bodies. The equality impact assessment can be found under Documents
Reviewing quality assurance
Our Quality Working Group reviews our processes for quality assurance.
The LSC is committed to improving quality standards for clients. Only providers who deliver good quality advice to clients will be able to work in legal aid in the future.
Our policy paper 'Assuring And Improving Quality In The Reformed Legal Aid System' is under Documents, supported by a Q&A.
The LSC is committed to ensuring clients have access to quality legal advice. We have developed quality of advice tools to assess and assure the quality of advice of our service providers.
- Peer Review: an assessment of the competency of advice
- Quality Profiles: indicate how service providers have performed over a period of time.
We are developing a scheme to monitor advocacy quality, starting with criminal advocates practicing at Crown Court level and above.
We have produced an analysis of responses to the pilot project consultation and expect to publish details of the pilot in Summer 2008.
The Quality Mark
Only organisations that hold the Quality Mark can do legal aid work. We are reviewing the application and assessment process.
The LSC is accountable to the government and the taxpayer for money paid out under contracts. We carry out Cost Compliance Audits to provide assurance that contract work is:
- in line with the reasons why legal aid was granted
- being carried out according to the contract rules.
Read more about cost compliance audits…
Last updated: 25 May 2007