Frequently Asked Questions
What is the minimum issue for claims and warrants?
There is no minimum.
Can I combine CPC and CCBC files on one file?
No, claims should be separate from judgments, warrants and paids which are CCBC files
I understand that your issue fees are discounted - where can I find a schedule of fees?
Please see attached link to Fee Table
What methods of payment do you accept in respect of fees?
We accept payment by cheque, BACS / CHAPS or by an agreed deposit account system.
We do not accept payment by credit card
When should payment be made for processing files?
All payments should be received within five working days following file submission.
What time do my files have to be at the Claim Production Centre (CPC)?
All files have to be received at this office by 10.00 am. Advice notes for claims must be here by 10.00 am and advice notes for judgments / warrants / paids must be at CPC by 12.00 for processing that day. Any file received later than the allocated time will be processed on the next working day.
Can I send my electronic files by email?
Unfortunately, it is not possible at this time to email files to us, but it is on our list of enhancements to our processing system. Files should be sent by electronic transfer.
Can I withdraw my claim request after I have submitted a batch for issue?
So long as you submit your files by electronic transfer, you can make a withdrawal request before 10.00 am on the day of submission.
My tape / disc / electronic transfer (ET) has failed can you give me reasons why?
The staff at CPC are not IT trained and will pass on the information given to them to our service provider, EDS. If the query is more in-depth then they will log a call with the EDS helpdesk for further information and then act as a go-between.
When will I receive confirmation that my claim / judgments / warrants / paids have been processed?
If you submit your work via the disc format then the notification of issue and schedule of judgments / warrants / paids are sent to you the day after processing by post or fax.
If you submit your work via Electronic Transfer (via modem link) you may access an electronic version of these reports called an E-report. They contain most of the data found on the paper copies, and are useful because they allow you to access information about passed and rejected files, and any fees owed within a few hours of your data file being run. Reports are copied into the user's own folder on the day that the data files are run, at approx. 16:00 for claims and the next day at approx. 08:00 for judgments and warrants. They are created as comma separated files allowing them to be easily opened in tools such as Excel. For more information on E-Reports please see the ET pack or contact the CPC Manager on 01604 619497.
When I issue a warrant is there any way electronically of passing useful directions or notes to the bailiff to make the action more successful?
Yes. Using the 'W.E' or Warrants with Extra information data file enables you the customer to provide more information on the actual warrant than when using the traditional WT data file. Making the warrant more effective and cutting down the volume of manual re-issue warrants, saving you time and money. To find out more about WE please go to our Rules of Membership under section 5.15.3 annex B (2) or contact the CPC Manager on 01604 619497.
I have run out of claim numbers can you allocate me some more?
Each customer should make optimum use of their claim numbers by re-setting to the beginning of the claim range that they hold at the beginning of the year rather than just continuing the range. If in doubt, contact the Claim Production Centre.