Northampton Bulk Centre
Bulk Centre Complaints
Complaints Procedure | Complaints Results April to December 2008
Should you wish to make a complaint regarding any aspect of service that you have received from the Bulk Centre, you should in the first instance address this to the Section Manager:
Postal Address:
The Bulk Centre
1st Floor
St Katharine's House
21 - 27 St Katharine's Street
Northampton
NN1 2L
Your complaint will be answered within 10 working days.
If a complaint is escalated, then it will be answered by the Bulk Centre Manager.
If you are still dissatisfied, then you may refer your complaint to the HM Courts Complaint Handling and Enquiries team:
Her Majestys Court Service
4th Floor
102 Petty France
London
SWH 9AJ
|
Month |
Number of Complaints |
Complaints in Target |
Praise / Suggestions |
|
April 2010 |
28 |
100% |
11 |
|
May |
25 |
96% |
3 |
|
June |
34 |
100% |
7 |
|
July |
|
|
|
|
August |
|
|
|
|
September |
|
|
|
|
October |
|
|
|
|
November |
|
|
|
|
December |
|
|
|
|
January 2011 |
|
|
|
|
February |
|
|
|
|
March |
|
||
The HMCS national target for replying to complaints within 10days is 90%. From April to December 2009 the County Court Bulk Centre has achieved 97.5% from 351 complaints. As a result of improving our services we have also witnessed an increase in the amount of feedback and praise.