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Cabinet Office Homepage

Cabinet Office website
Customer Service Excellence - home to the Government's customer service standard
  CSE celebrates 3 years of success.

Find out more about organisations that have met with success and the difference that CSE has made to them and their customers.

What is it?

More aboutCustomer Service Excellence – a practical tool for driving customer-focused change.

Where to start?

More aboutAchieving Customer Service Excellence. Everything you need to know.

Information hub

More aboutThe concepts in the standard. Expand your knowledge about the concepts and learn more.

Self assessment

More aboutEvaluating your organisation against the standard. Register for Self-Assessment.

Customer Service Excellence aims to bring professional, high-level customer service concepts into common currency with front-line public services by offering a unique improvement tool to help those delivering public services put their customers at the core of what they do.