Frequently asked questions
Before calling us, please see our frequently asked questions on the right. If you can’t find what you’re looking for, a member of our staff will be happy to help you.
Helpline
Call us on 0303 123 1113. Our helpline is open from 9am to 5pm, Monday to Friday.
If you would prefer not to call an ‘03’ number, call us on 01625 545745.
If phoning from overseas, call us on +44 1625 545745.
If you need an urgent response to an enquiry please ring our helpline. We respond to all online and written enquiries as quickly as we can, but at busy times this can take a number of days.
Make a complaint
To complain about a possible breach of the legislation we regulate, or to complain about us, please visit the Complaints section.
Enquire or tell us something
-
Enquire about notification
Notifying with the ICO is the process by which a data controller’s details are added to the data protection public register. If you would like to ask about the obligation to notify under the Data Protection Act please email our Notification Team at notification@ico.gsi.gov.uk
-
Advice about the law
If you would like to ask us about the legislation covered by the ICO, or to report a breach of security in your organisation, please contact our First Contact Team at casework@ico.gsi.gov.uk
-
Request for information
If you would like to request information held by the ICO in our capacity as a public authority, or request information about you that is held by the ICO, please contact our Internal Compliance Department at internalcompliancedept@ico.gsi.gov.uk
-
Got an ongoing case?
If you have an ongoing case with the ICO and would like to send us further information please send an email to casework@ico.gsi.gov.uk. Please note: In the subject field of your email please include the following text (including the square brackets) [Ref. XXXXXXXXXX], replacing the ‘X’ characters with your case reference number, including its three character prefix. This will add your email to the other information you have already sent to us about your case.
Address (head office)
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
View Google Map
Tel: 0303 123 1113 (or 01625 545745 if you would prefer not to call an ‘03’ number, or +44 1625 545745 if calling from overseas)
Fax: 01625 524510
Email: Use an email address provided in 'Enquire or tell us something' above.
Press and media enquiries
Tel: 0303 123 9070
Email: pressoffice@ico.gsi.gov.uk
Give feedback about our website
Please use our website feedback form below.
Regional offices
In addition to our head office in Wilmslow, we also have offices in Scotland, Wales and Northern Ireland. Please send notification forms to our Wilmslow office, not the regional offices.
Scotland
Information Commissioner's Office – Scotland
93 - 95 Hanover Street
Edinburgh EH2 1DJ
Tel: 0131 301 5071
Fax: 0131 301 5069
Email: scotland@ico.gsi.gov.uk
More details
Wales
Information Commissioner's Office – Wales
Cambrian Buildings
Mount Stuart Square
Cardiff CF10 5FL
Tel: 029 2044 8044
Fax: 029 2044 8045
Email: wales@ico.gsi.gov.uk
More details
Northern Ireland
Information Commissioner's Office – Northern Ireland
51 Adelaide Street
Belfast, BT2 8FE
Tel: 028 9026 9380
Fax: 028 9026 9388
Email: ni@ico.gsi.gov.uk
More details
If you are contacting us, please be aware of the following:
1. Disclosure under the Freedom of Information Act 2000
As we are a public authority all the written material we hold, including any correspondence you send to us, may be considered for release following a request to us under the Freedom of Information Act 2000 unless the information is exempt.
2. Security and emails
Please be aware that emails you send us, and those that we may send to you, are not secure as email messages can be intercepted.
Website feedback form
Please use the form below to send us any comments about the website. For anything not website related, please use the relevant contact points listed above.
Please note: we're currently experiencing a problem with our website feedback form's confirmation page. Feedback submitted will be received, though some users may see an error page. We're working to fix the issue.
.
