The Customer Enquiry Unit is the first point of contact for all telephone enquiries. Itsí staff will usually be able to answer your enquiry. When necessary they will contact the hearing centres on your behalf. Please note that Tribunal staff are not trained in law and cannot give legal advice.
Please note: Opening hours for the Customer Enquiry Line are changing. From Monday 18th October lines will close at 5.00pm. (currently 5.30pm).
Please quote your appeal number (if you have one) whenever you contact us.
Please note that due to the Data Protection Act 1998 the customer service centre can only provide details of an appeal to an appellant, their representative or a person who the Tribunal knows has been authorised by the appellant to receive such information.
Calls are taken by the Tribunals Customer Enquiry Unit from 8:30 a.m. to 5:00 p.m. from Monday to Friday. The telephone number of the Customer Service Centre (Enquiry Unit) is +44 (0)845 6000 877. Calls to this number are charged at the local rate.
You can also reach the Customer Enquiry Unit by Minicom (Telephone for people who are hard of hearing) text phone on +44 (0) 845 606 0766.
Please note that calls may be recorded for training and quality purposes.
Email: Customer Services
When sending an E–Mail to customer services, please state clearly what your query relates to in the "Subject" field. For example, 'Adjournment, Expedite Request, Transfer, Withdrawal ' etc. This will help the Customer Enquiry Unit team to deal with your query much more efficiently and within the relevant timescale
We aim to reply to your email within 10 working days. When contacting us by e-mail it would be helpful if you could provide details of your appeal number and hearing date, if you have one. If you do not have an appeal number it would be useful for us to know your Home Office (HO) reference number or the reference number given to you by the Embassy or British High Commission.
At the moment we cannot accept attachments to e-mails. You cannot e-mail documents as separate attachments so please put any information or requests in the main e-mail message.
It is important that you submit completed appeal forms and supporting documents to the correct address. (Please do not send original documents to the Tribunal. Good quality photocopies can be sent however).
IAFT- 1 Forms and supporting appeal documents should be sent to:First-tier Tribunal (Immigration and Asylum Chamber)
Administrative Support Centre
P.O. Box 14619
IAFT- 2 and 3 Forms and supporting appeal documents should be sent to:First-tier Tribunal (Immigration and Asylum Chamber)
PO Box 6987
Fax: 0116 249 4214
You are advised to make copies of the completed form and all documents that support your appeal for yourself.
Unless advised otherwise, send all other correspondence to:First-tier Tribunal (Immigration and Asylum Chamber)
PO Box 7866
Fax: 01509 221403
Visiting an Immigration and Asylum Chamber office in person
You are welcome to visit a Hearing centre in advance of any hearing. Please contact the Customer Enquiry Unit for details and to make arrangements. Hearing centres may not always be open or be able to assist you if you arrive unexpectedly. We are happy to show you around if a hearing room is available. Please ask at reception when you arrive so that they can make arrangements.
Complaints and Feedback
Anyone who uses the facilities and services of the Immigration and Asylum Chamber can make a complaint or give us feedback. You may telephone or e-mail the customer service centre (enquiry unit), tell a member of staff during a visit, or write to the manager of the office with whom you dealt. Or you may write in to the Official Correspondence Unit at the Leicester address above.
More details of our complaint and feedback process can be found below.
A positive step forward
Your guide to giving feedback
This leaflet explains how you can comment on, pay a compliment or complain about any aspect of our administrative service to you. We welcome your feedback and will use it to develop and improve our services.
Should you wish to complain about a Judge or tribunal member you should contact the hearing centre in the first instance. Further guidance for complaints concerning Judicial Office holders can be found on the Office for Judicial Complaints website.