Office of the Public Guardian Business Plan 2010-11
Date: 02 March 2010
This 2010-11 Business Plan illustrates how the Office of the Public Guardian (OPG) plans to contribute to the Ministry of Justice agenda.
The OPG high level objectives for the coming year are to:
- improve the service provided to customers
- improve awareness and knowledge of the OPG and the services it provides
- foster a proficient and motivated workforce equipped with the skills to carry out their roles effectively, and
- to engage effectively with a range of supporting organisations in order to improve the effectiveness of the Mental Capacity Act and engagement with the OPG.
The OPG has also made changes to their Key Performance Indicators – not least introducing a customer satisfaction target.