Website of the UK government

Getting an update on the status of your application

You can check the status of an application for full-time student finance by logging in to your student finance account.

If you sent in your financial evidence to Student Finance England in the last four weeks, this might not be processed yet. Please log in to your online account to check for updates. Student Finance England might not be able to give you an update yet if you phone them.

• Login to your student finance account

• Full-time student finance: frequently asked questions

• Help with student finance online services

Sending in evidence to support your application

You may be asked to send in evidence of your identity or income, such as your passport, pay slips or P60s. For advice on what evidence you need to send in see ‘Submitting evidence to support a student finance application’.

• Submitting evidence to support a student finance application

Parents and partners - get permission before you phone

If you're the parent or partner of a student, the student will need to give you consent before Student Finance England can speak to you about their account. See 'Giving other people access to your student finance account’ for details.

• Giving other people access to your student finance account

Applied on paper? Please wait two weeks before you call

If you've sent in a paper application, Student Finance England needs time to review it before it can give you an update. Please wait 14 days before calling.

Student Finance England

What can you do through the Student Finance England service?

Student Finance England can help you work out what financial support you’ll get, apply for finance and keep track of your payments. If you're a full-time student, you can:

• create an online student finance account and use it to apply for finance
• manage your student finance account online
• use the Student Finance Calculator for a quick guide to how much you can get - and to see what bursaries may be available at your preferred university or college

• Register, login and apply online for student finance

• Student Finance Calculator: estimate how much you could get

Sending in application forms and evidence

Starting your course in 2010/11?

If you're a new student starting your course in academic year 2010/11, you should send completed paper forms and evidence to:

Student Finance England
PO Box 210
Darlington
DL1 9HJ

Started your course in 2008/09 or earlier?

If you started your course in academic year 2008/09 or earlier, you'll usually need to send completed paper forms and evidence to your local authority. See 'Contact your local authority (student finance applications)' to find out where to send your documents.

• Contact your local authority (student finance applications) Opens new window

Applying for finance as an EEA migrant worker

If you’re classed as an EEA migrant worker – or a family member of an EEA migrant worker – you should apply to Student Finance England. This applies whenever you started your course.

EEA Migrant Worker Applications
Student Finance England
PO Box 89
Darlington
DL1 9HJ

Student finance complaints

If you have a problem with your application for student finance or your online account, it’s usually possible to settle it with a phone call. Please contact Student Finance England (see phone number and details above).

If this doesn’t resolve the problem, please visit the Student Loans Company website for information on how to take your complaint further.

• Contact the Student Loans Company with your complaint Opens new window

More about student finance

• Student finance