Public enquiries

Tel: 020 7612 9710
Fax: 020 7612 9723
18001 020 7612 9710


DX: 149065 Bloomsbury 9

Contact us

If you need help or an explanation of the procedures that apply to your case please do not hesitate to contact us.

Your guide to making a complaint or comment on our service

How you can help us

You can help by telling us what you like about our service, how you would like us to improve our service and how you believe that we have not met our usual standards.

How we aim to help you

Once we have received your comment or complaint, we aim to:

We treat all comments and complaints seriously and may contact you to ask for your comments about how we dealt with your query.

We will use your comments and complaints to help us to make improvements to our service.

The level of service you can expect PDF download link (9kb, Adobe PDF)

Please note that we cannot consider comments or complaints about the decision of an application. If you are not satisfied with the decision of an application, please seek legal advice.

A Positive Step Forward
Your guide to giving feedback

This leaflet explains how you can comment on, pay a compliment or complain about any aspect of our administrative service to you. We welcome your feedback and will use it to develop and improve our services.