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Policy and guidance

Is there any formal guidance on ICM for practitioners

The Parole Board has just published a general guide to Intensive Case Management for oral hearings which you can download. 

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Intensive case management

Introduction to ICM

Intensive case management (ICM) is a process which was developed and introduced by the Parole Board in January 2008 to improve the quality of information about prisoners that come before the Board.

Guide to ICM

The learning from the development and introduction of the ICM process has now been captured and reproduced in a professionally produced guidance booklet. This is being distributed to panel members, Parole Board, Prisons and Probation staff, and solicitors.


ICM does not change any of the timeframe set out in Prison Service Order (PSO) 4700 or PSO 6000 but aims to enhance compliance to the process.

Contact information

Contact details for the Oral Hearings Team can be found here.

Stakeholder events

One of the terms of reference of the ICM project is to act as a reference point for all stakeholders and promote fairness to all parties by ensuring that all views are sought and made available.  The Board has tried to create the new process in collaboration with our major stakeholders so that it met everyone's needs as far as possible.

ICM discussion forum 

ICM is still being improved and the Board is keen to receive feedback or suggestions from all stakeholders on further enhancements to the process.

ICM template letters

Template letters for use by Parole Board staff and others during the ICM process.

Investor in People

The Parole Board for England and Wales

Grenadier House, 99-105 Horseferry Road, London, SW1P 2DX

Telephone 0845 251 2220