Complaint Policy and Procedure

The Equality and Human Rights Commission is committed to providing a high quality service to everyone we deal with. In order to do this we need you to give us any comments about our service, and to tell us when we get things wrong. We want to help you resolve your complaint as quickly as possible.

We treat as a complaint any expression of dissatisfaction with our service which calls for a response. We listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our service.

This policy is also available in Welsh. If you would like the policy or a response to a complaint in another language or format (such as Braille, audio CD, large print or Easy Read) please contact one of our helplines

You can make a complaint in a number of ways:

by e-mail:

through our helplines:

England helpline:- 0845 604 6610
Scotland helpline:- 0845 604 5510
Wales helpline: 0845 604 8810
Textphone: 0845 604 6620
Fax: 0845 604 6630

or in writing to:

Attention: Corporate Communications Officer
3rd Floor
Lancaster House
67 Newhall Street
B3 1NA


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