Freedom of information
From 1 January 2005, any information held by TfL and its subsidiary companies is accessible by the public on written request, subject to certain limited exemptions.
Classes of information already made available by TfL are listed in the Transport for London Publication Schemes.
How to request information
Requests for information not listed in the Publication Schemes must be made in writing, detailing the information sought and giving an address for the response. Email or fax communication is also acceptable.
Requests will be dealt with as quickly as possible and within the Freedom of Information Act's statutory timescales. They may sometimes be passed to partner organisations within the Greater London Authority, for some or all of the information requested. Applicants will be advised if this happens.
If a fee is payable, applicants will be notified and payment will be required before a response is provided. Read more about charges.
We have two specialist teams responsible for logging, tracking and resolving requests for information covered by the Freedom of Information Act. One of these teams deals with requests which relate exclusively to the London Underground network and the other deals with requests about other areas of TfL.
London Underground Customer Service Centre
London Underground Limited
London SW1H 0BD
FOI Case Management Team
Transport for London
Floor 5, Windsor House
London SW1H 0TL
Fax: 020 7126 3185