The Training Quality Standard for Employers assessment process is made up of seven key stages. You can click on any of the stages below to find out more about what's involved.
If you’re thinking about applying for Certification against the Training Quality Standard for Employers, the first step in your journey will be to register with a Certification Body. For more information on Certification Bodies please refer to the next steps page here.
During registration, particular actions will include:
Once these points have been confirmed, you will be ready to move onto the Application stage of the process.
Once you have registered with a Certification Body, the next step in your journey is to write your Application.
The Application is simply a document or web-tool where you address, in turn, each Indicator of the Standard.
Your Certification Body will provide you with the opportunity to attend an Applicant Training Course, which will give you more information on how to construct a good application – but the critical point is to make sure that the claims you make are backed up with hard evidence.
Your Application should:
Alongside your Application you should also submit full details of your corporate customer and internal customer contact information to allow for Customer Feedback.
You can access more general hints and tips here on how you might tackle your Application.
Prior to submitting your Application, your Certification Body will have allocated an Assessment Team, who will contact you at an early stage to arrange a convenient date for the Verification Visit.
Once you have submitted your Application, your Certification Body will first check that it’s fit for purpose and the Lead Assessor will then subject it to a rigorous review, in anticipation of the Verification Visit.
Your Assessment Team will:
The scoring mechanism is derived in part from the RADAR scoring Matrix used in the EFQM Excellence Model copyright © 1999 – 2003 EFQM.
The scores are recorded in your own Scorebook, which will eventually form the basis of your Feedback Report.
The Assessors will also compile a list of issues for amplification and clarification on the site visit.
After the Assessment Team has reviewed your Application, the team will finalise the arrangements to come to your premises to conduct a Verification Visit.
The visit will typically last a day or two, and will involve a team of two Assessors. Their task will be to verify, amplify and clarify issues identified from your Application.
Tasks the Assessors will carry out include:
Under the Training Quality Standard for Employers, you are being assessed on how responsive you are to your internal customers in Part A, and how the training function meets the wider corporate aims and objectives in Part B. Accordingly, your Assessment Team will want to speak to a selection of your customers and your corporate customer to validate your application, quantitatively and qualitatively; this is Customer Feedback.
Customer Feedback is carried out by your Assessment Team as part of the Verification Visit. Therefore you will need to make sure the appropriate people are available on the day to speak to with your Assessors.
Particular actions here will include:
If you’d like to know more about Customer Feedback, please see the FAQs about the assessment, which can be found here.
Once the Assessors have concluded their work, they will write up their findings in the form of a Feedback Report, which they will forward to your Certification Body.
After moderation, the Certification Body (using an independent Panel Review process) will decide, on the basis of your Assessor team’s recommendation, to award one of three outcomes:
Your Certification Body will let you know the outcome once the decision is made.
After the Certification Panel have made their decision, two things will happen. First, you’ll receive notice of their decision, including any offer of Certification.
Second, your Lead Assessor will contact you to arrange a visit to your premises to deliver full feedback on your assessment.
Particular actions here include: