The client plays a key role in a building project. All the way through the process, you will need to understand the ins and outs of the procurement process, to know how to get good design quality, be able to consult stakeholders effectively and integrate sustainability and inclusive design in your project.
Successful building projects are underpinned by strong, organised client teams. What does it take to be a good client - and what are the downsides of not following those principles?
As a client, you'll work with experts to deliver your building project. Although you may not have their subject expertise, your overriding role as the client is just as important.
Getting a project right is a balancing act. Time, cost and quality tend to pull in different directions, and all have different risks, but a successful project needs to strike the right balance between all three.
What is good design? It’s a simple question that’s hard to answer. It doesn’t refer just to whether a building looks attractive. It also means being fit for purpose and built to last.
Procurement for building projects is about buying in services, usually for design, development or construction, facilities management or a combination of these.
The input of others - though sometimes time-consuming and complex to incorporate – is integral to the success of your project. It needs to happen throughout the project’s development.
Sustainable design creates places that use resources efficiently and are flexible enough to change over time. When planning your project, you should consider its social, environmental and economic impact.
Inclusive design creates places that are designed, built, and managed with everyone in mind - which we can all use with equal ease and dignity, and give us a sense of belonging.
A glossary of terms used in this guide to creating excellent buildings.
Downloads for this section
- The fundamentals (PDF, 480kb)
- Examples of the fundamentals (PDF, 485kb)
- Whole client guide (PDF, 3mb)