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Building the in-house team

The in-house team brings together all the skills and experience you will need to deliver a successful project.

On a smaller project, the client lead could perform multiple roles.

You should understand the role of the client team in relation to the wider client body.

One of the strengths of a client is recognising the range of skills you need, and making sure you are resourcing your project correctly.

Hard-pressed clients are often too busy with their ‘day jobs’ and underestimate the level of commitment required for this, especially at the beginning of a project. Selecting the right in-house team will give you a clear management structure for your project.

What kind of skills do I need?

This all depends on the scale and complexity of your project. Team members may be experienced professionals recruited externally or existing staff recruited internally who can receive extra training. In some projects a single individual may carry out several roles.

Your team will vary in size depending on the complexity and scale of your project. You will need numerous skills and, even for the smallest projects, a number of different people will need to be involved. Key roles are:

  1. design champion
  2. lead client
  3. project manager
  4. other team members such as a facilities manager and board members
  5. other specialist advice.

How do I build the in-house team?

  1. Identify the roles you require
    Who does what will be influenced by the size of your project.
  2. Include in-house specialists
    Make use of the existing skills of people within your organisation where possible.
  3. Develop a client management structure
    Decide who will manage the project and how they will work together.
  4. Keep your team productive
    Adopt best practices to encourage your project team to work well together.

Example of building the in-house team

Completion checklist

  • You have planned the team you need for your project.
  • You have identified who carries out all the appropriate roles.
  • You know who you will need throughout the project.
  • You have considered training for in-house team members, if necessary.
  • You have a clear client management and reporting structure.