General enquiries

Contact us with your general enquiries relating to the General Register Office (GRO) and the cancelling of identity cards. However, for enquiries that relate specifically to a certificate which you have ordered from GRO, you can use our online complaints form to send us a message.

For enquiries relating to passports, or if you are a journalist with a media enquiry, use the links on the left hand side of this page.

You can also use this form to provide general comments, feedback on the website and your suggested improvements to our  content.