Certificate Services complaints

Certificates Services is committed to providing a high quality certificate ordering service at all times. However, we do accept that sometimes things can go wrong. If we make a mistake, we want to put it right as quickly as possible.

If you are not happy with the service you have received, please complete the following online form and we will reply to you within ten working days.

If you made an order online you will have been given a COL reference number. This can be found in the order confirmation email sent to you by GRO

You will have been given an account number if you made an order via the telephone. You can also find this number on the shipping note with any previous orders you have received

Required fields *

Your details

Title *

First name *

Last name *

Email address *

Confirm email address *

Telephone

Postal Address

Address first line *

Address second line

Town *

Post code

Country *

Details of your complaint

Brief description *

If you have received the wrong certificate please provide the name(s) on the certificate you received:

Initials on the bottom right of the certificate you received (if applicable)

If you received a refund and believe that an error has occurred please give details here

Your reference

Further details
(Maximum 250 characters)

Please tick this box if you have made a previous complaint about this order

Details of your order

Service type used: *

Certificate type requested

Please tell us the date you placed your order
(dd/mm/yyyy)

Please give the name(s) of the person on the certificate you requested

COL number

Account number

Order number

Please tick this box if the certificate is to be used for official purposes