This page explains what our public enquiry offices offer and where they are.
If you want to apply to extend your stay in the UK, you may be able to make your application in person at one of our public enquiry offices. This is a premium service, and you will need to pay a premium fee.
Services at our public enquiry offices are:
If your application is straightforward, you will normally receive a decision on the same day as your appointment. If we cannot make a decision on that day (because your application requires further enquiries, or we are having technical problems), we will decide your application on the next working day or as soon as possible afterwards. We cannot guarantee a decision within 24 hours, but the vast majority of applications are decided within this time. If there is likely to be any delay in deciding your application, we will tell you when you attend your appointment.
Our public enquiry offices do not accept cash as payment for applications. You can pay by credit card, banker's draft or postal order.
The offices are very busy, and we cannot guarantee that an appointment will be available before your current permission to stay expires. If appointments are not available at one of our public enquiry offices, you may be able to book an appointment at another public enquiry office.
The public enquiry offices do not handle enquiries, or give advice. You can find information and guidance in the appropriate sections of this website, or you can contact:
The 7 public enquiry offices are in:
Each office may offer slightly different services, facilities, and opening hours. You should check the details of the office that you want to attend.
Not all types of application can be made at public enquiry offices. You should read the application form for your application type to find out how you can apply. If you cannot apply at a public enquiry office, you must post your application to us at the address given on the application form.
Our published service standards describe how quickly we aim to decide different types of application. For charged applications made in person at a public enquiry office, our service standard says that we will decide 90 per cent of cases within 24 hours.
You should not book any travel until we have decided your case and returned all the necessary paperwork, including your passports and any decision letters, to you.
Find out whether you can make your application in person at a public enquiry office.
Contact details, facilities and other information about all our public enquiry offices.
Fees for making an application in person at a public enquiry office.
Book an appointment online or by phone to make your application.
What you must do before you visit a public enquiry office. We may not consider your application if you do not follow this guidance.
We have a duty of care to our staff and to people visiting the offices. You should read these rules before you attend your appointment.
Details of the process that you will follow when you attend your appointment.
How legal representatives can make applications at public enquiry offices on behalf of their clients.
0870 606 7766
Lunar House, 40 Wellesley Road, Croydon CR9 2BY
0870 606 7766
Reliance House, 20 Water Street, Liverpool L2 8XU
0870 606 7766
Dominion Court, 41 Station Road, Solihull, Birmingham B91 3RT
0870 606 7766
Vulcan House, Riverside Entrance, 6 Millsands, Sheffield S3 8NU
0870 606 7766
Festival Court, 200 Brand Street, Govan, Glasgow G51 1DH
0870 606 7766
UK Border Agency Public Office, 1 Drumkeen Complex, Upper Galwally, Belfast, United Kingdom, BT8 6TB
0870 606 7766
General buildings, Ground floor, 31-33 Newport Road, Cardiff, Wales CF24 0AB
