IPS' performance is measured against public indicators which can be viewed here
The tables in the links to the left show IPS' performance against its Key Performance Indicators (KPIs).
IPS key performance indicators for 2010/11 financial year:
- Achieve a Customer Satisfaction Rating of at Least 95%
- Deliver 97% Of All IPS Products To Agreed Service Standards
- Demonstrate Year On Year Reductions In Unit Costs
- Detected Fraud To Represent at Least 0.176% of Passport Application Intake
- Achieve a Minimum Standard Of 58% on the Staff Engagement Index