What we do
We are committed to the integration of the General Register Office with Identity and Passport Service (IPS), and the progressive modernisation of the civil registration service.
We will deliver our mission by focusing on:
- Customer confidence - delivering excellence in customer service
- Identity authentication - quality, integrity and security of documents and services
- Unlocking staff potential - developing and motivating our staff
- Efficiency and business assurance - ensuring value for money and effective internal management controls
- Innovation and effectiveness - continuous improvement and best use of technology
A key objective is to continue to improve the integrity of the UK passport.