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Delivery information


Deliveries affected by the bad weather


Due to the extreme weather Parcel Force our carrier is unable to deliver to the following postcodes. Any items which are currently in the Parcel Force distribution hubs will be returned to our central warehouse and we will inform you by e-mail or telephone to see if you would like to wait for a re-delivery or a refund. This situation is likely to last until the 13th December by will be reviewed on a daily basis. Please see Parcel Force for an up to date service update.


 


We are pleased to be able to offer our customers a variety of delivery options that suit your needs as well as offering world wide delivery except for a few locations. Below there is a complete guide to all of our delivery options and our current pricing.

United Kingdom.



Delivery type Cost Lead time Exclusions
UK standard £4.95 2 working days for orders placed before 1.00pm We cannot guarantee customers in remote regions will receive their items within the normal lead time
UK next working day £6.95 1 working day (for orders placed before 1.00pm Mon-Fri) We cannot guarantee customers in remote regions will receive their items within the normal lead time
UK Saturday delivery £19.95 Guaranteed Saturday delivery (for order placed before 1.00pm Friday) We cannot guarantee customers in remote regions will receive their items within the normal lead time


Due to the remoteness of certain area within the United Kingdom we cannot guarantee delivery times. As such we will not make next day and Saturday delivery available to these regions. If your postcode starts with the following letters you may be affected. AB, DD, FK, HS, IV, KA, KW, PA, PH, PL, TD, TR, ZE . Please note there is no additional charge for delivery to these areas.

If you wish to purchase an item that is only available to pre or back order please be aware that all guaranteed delivery times will be from the day when we are able to despatch the items.



BFPO delivery


We are pleased to offer delivery to British Forces Post Offices at no extra cost. If you would like to arrange for delivery to a BFPO please telephone our customer service team to place your order. You will need the following information Service number, Rank, Name, Regiment or Unit, Operation Name and the BFPO number only.



HM Prisons addresses


As the supply of goods into HM Prisons (“HMP”) is strictly controlled and varies from prison to prison and from one prisoner to another we are unable to supply goods directly to HMP addressees. If you wish to order an item for somebody detained at an HMP address then you will need to order the item to be delivered to yourself first. However we recommend that you confirm with the relevant prison that a particular inmate will be allowed to receive the goods in question.



International delivery


To ensure we offer all customers the best value we have broken down our international delivery charges into four bands. To find out the cost of delivery to a certain country please consult the tables below. To make this easier pressing the control (ctrl) and F keys together will allow you to search the page for the country in question. In certain circumstances there may be a delivery surcharge if an area within a country has particular fulfilment challenges. In these circumstances we will contact you to inform you of any additional charge and confirm you wish to proceed with your order.



Band 1 Band 2 Band 3 Band 4 Delivery unavailable
£14.50 £24.00 £28.00 £33.00 N/A
Delivery - 5 working days Delivery - 5 working days Delivery - 5 working days Delivery - 5 working days N/A
Austria Andorra Albania Afghanistan Åland Islands
Belgium Canada Belarus Algeria Antarctica
Bulgaria Cyprus Bosnia And Herzegovina American Samoa Bouvet Island
Czech Republic Liechtenstein China Angola British Indian Ocean Territory
Denmark Malta Croatia Anguilla Christmas Island
Estonia Mexico Faroe Islands Antigua And Barbuda Cocos (Keeling) Islands
Finland Norway Gibraltar Argentina Cuba
France Puerto Rico Greenland Armenia Falkland Islands (Malvinas)
Germany San Marino Hong Kong Aruba French Southern Territories
Greece Switzerland Iceland Azerbaijan Heard Island And Mcdonald Islands
Holy See (Vatican City State)   Indonesia Bahamas Iran, Islamic Republic Of
Hungary   Japan Bahrain Korea, Dpr
Italy   Republic of Korea (South Korea) Bangladesh Myanmar
Latvia   Kosovo Barbados Nauru
Lithuania   Macao Belize Niue
Luxembourg   Macedonia, Fyr Benin Norfolk Island
Monaco   Malaysia Bermuda Northern Mariana Islands
Netherlands   Moldova Bhutan Pitcairn
Poland   Montenegro Bolivia, P.S Saint Helena
Portugal   Philippines Botswana Saint Pierre And Miquelon
Romania   Serbia Brazil Sao Tome And Principe
Slovakia   Singapore Brunei Darussalam Somalia
Slovenia   South Africa Burkina Faso South Georgia And The South Sandwich Is.
Spain   Republic of China (Taiwan) Burundi Sudan
Sweden   Thailand Cambodia Svalbard And Jan Mayen
    Turkey Cameroon Tokelau
    Ukraine Cape Verde United States M.O.I
      Cayman Islands Western Sahara
      Central African Republic
      Chad  
      Chile  
      Colombia  
      Comoros  
      Congo  
      Congo, Dr  
      Cook Islands  
      Costa Rica  
      Côte D'Ivoire  
      Djibouti  
      Dominica  
      Dominican Republic  
      Ecuador  
      Egypt  
      El Salvador  
      Equatorial Guinea  
      Eritrea  
      Ethiopia  
      Fiji  
      French Guiana  
      French Polynesia  
      Gabon  
      Gambia  
      Georgia  
      Ghana  
      Grenada  
      Guadeloupe  
      Guam  
      Guatemala  
      Guinea  
      Guinea-Bissau  
      Guyana  
      Haiti  
      Honduras  
      India  
      Iraq  
      Israel  
      Jamaica  
      Jordan  
      Kazakhstan  
      Kenya  
      Kiribati  
      Kuwait  
      Kyrgyzstan  
      Lao, Pdr  
      Lebanon  
      Lesotho  
      Liberia  
      Libyan Arab Jamahiriya  
      Madagascar  
      Malawi  
      Maldives  
      Mali  
      Marshall Islands  
      Martinique  
      Mauritania  
      Mauritius  
      Mayotte  
      Micronesia, F.S  
      Mongolia  
      Montserrat  
      Morocco  
      Mozambique  
      Namibia  
      Nepal  
      Netherlands Antilles  
      New Caledonia  
      New Zealand  
      Nicaragua  
      Niger  
      Nigeria  
      Oman  
      Pakistan  
      Palau  
      Palestinian Territory, Occupied  
      Panama  
      Papua New Guinea  
      Paraguay  
      Peru  
      Qatar  
      Réunion  
      Rwanda  
      Saint Barthélemy  
      Saint Kitts And Nevis  
      Saint Lucia  
      Saint Martin  
      Saint Vincent And The Grenadines  
      Samoa  
      Saudi Arabia  
      Senegal  
      Seychelles  
      Sierra Leone  
      Solomon Islands  
      Sri Lanka  
      Suriname  
      Swaziland  
      Syrian Arab Republic  
      Tajikistan  
      Tanzania, U.R  
      Timor-Leste  
      Togo  
      Tonga  
      Trinidad And Tobago  
      Tunisia  
      Turkmenistan  
      Turks And Caicos Islands  
      Tuvalu  
      Uganda  
      United Arab Emirates  
      Uruguay  
      Uzbekistan  
      Vanuatu  
      Venezuela, B.R  
      Viet Nam  
      Virgin Islands, British  
      Virgin Islands, U.S.  
      Wallis And Futuna  
      Yemen  
      Zambia  
      Zimbabwe