Deliveries affected by the bad weather
Due to the extreme weather Parcel Force our carrier is unable to deliver to the following postcodes. Any items which are currently in the Parcel Force distribution hubs will be returned to our central warehouse and we will inform you by e-mail or telephone to see if you would like to wait for a re-delivery or a refund. This situation is likely to last until the 13th December by will be reviewed on a daily basis. Please see Parcel Force for an up to date service update.
We are pleased to be able to offer our customers a variety of delivery options that suit your needs as well as offering world wide delivery except for a few locations. Below there is a complete guide to all of our delivery options and our current pricing.
|Delivery type||Cost||Lead time||Exclusions|
|UK standard||£4.95||2 working days for orders placed before 1.00pm||We cannot guarantee customers in remote regions will receive their items within the normal lead time|
|UK next working day||£6.95||1 working day (for orders placed before 1.00pm Mon-Fri)||We cannot guarantee customers in remote regions will receive their items within the normal lead time|
|UK Saturday delivery||£19.95||Guaranteed Saturday delivery (for order placed before 1.00pm Friday)||We cannot guarantee customers in remote regions will receive their items within the normal lead time|
Due to the remoteness of certain area within the United Kingdom we cannot guarantee delivery times. As such we will not make next day and Saturday delivery available to these regions. If your postcode starts with the following letters you may be affected. AB, DD, FK, HS, IV, KA, KW, PA, PH, PL, TD, TR, ZE . Please note there is no additional charge for delivery to these areas. If you wish to purchase an item that is only available to pre or back order please be aware that all guaranteed delivery times will be from the day when we are able to despatch the items.
We are pleased to offer delivery to British Forces Post Offices at no extra cost. If you would like to arrange for delivery to a BFPO please telephone our customer service team to place your order. You will need the following information Service number, Rank, Name, Regiment or Unit, Operation Name and the BFPO number only.
HM Prisons addresses
As the supply of goods into HM Prisons (“HMP”) is strictly controlled and varies from prison to prison and from one prisoner to another we are unable to supply goods directly to HMP addressees. If you wish to order an item for somebody detained at an HMP address then you will need to order the item to be delivered to yourself first. However we recommend that you confirm with the relevant prison that a particular inmate will be allowed to receive the goods in question.
To ensure we offer all customers the best value we have broken down our international delivery charges into four bands. To find out the cost of delivery to a certain country please consult the tables below. To make this easier pressing the control (ctrl) and F keys together will allow you to search the page for the country in question. In certain circumstances there may be a delivery surcharge if an area within a country has particular fulfilment challenges. In these circumstances we will contact you to inform you of any additional charge and confirm you wish to proceed with your order.
|Band 1||Band 2||Band 3||Band 4||Delivery unavailable|
|Delivery - 5 working days||Delivery - 5 working days||Delivery - 5 working days||Delivery - 5 working days||N/A|
|Bulgaria||Cyprus||Bosnia And Herzegovina||American Samoa||Bouvet Island|
|Czech Republic||Liechtenstein||China||Angola||British Indian Ocean Territory|
|Estonia||Mexico||Faroe Islands||Antigua And Barbuda||Cocos (Keeling) Islands|
|France||Puerto Rico||Greenland||Armenia||Falkland Islands (Malvinas)|
|Germany||San Marino||Hong Kong||Aruba||French Southern Territories|
|Greece||Switzerland||Iceland||Azerbaijan||Heard Island And Mcdonald Islands|
|Holy See (Vatican City State)||Indonesia||Bahamas||Iran, Islamic Republic Of|
|Italy||Republic of Korea (South Korea)||Bangladesh||Myanmar|
|Luxembourg||Macedonia, Fyr||Benin||Norfolk Island|
|Monaco||Malaysia||Bermuda||Northern Mariana Islands|
|Poland||Montenegro||Bolivia, P.S||Saint Helena|
|Portugal||Philippines||Botswana||Saint Pierre And Miquelon|
|Romania||Serbia||Brazil||Sao Tome And Principe|
|Slovenia||South Africa||Burkina Faso||South Georgia And The South Sandwich Is.|
|Spain||Republic of China (Taiwan)||Burundi||Sudan|
|Sweden||Thailand||Cambodia||Svalbard And Jan Mayen|
|Ukraine||Cape Verde||United States M.O.I|
|Cayman Islands||Western Sahara|
|Central African Republic|
|Libyan Arab Jamahiriya|
|Palestinian Territory, Occupied|
|Papua New Guinea|
|Saint Kitts And Nevis|
|Saint Vincent And The Grenadines|
|Syrian Arab Republic|
|Trinidad And Tobago|
|Turks And Caicos Islands|
|United Arab Emirates|
|Virgin Islands, British|
|Virgin Islands, U.S.|
|Wallis And Futuna|