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This section details the key contact information for the UK Border Agency. Our organisation deals with a number of different types of application and enquiry. Therefore we strongly recommend that you review the relevant section of the website to find the most appropriate contact for your query.

This website has been designed to provide all the information you need to understand our immigration system and application processes. If you still have queries after reviewing the site, key contact information can be found in our contact directory.

Contact directory

Contact information for our call centres and enquiry offices.

Reporting an immigration crime or smuggling

How to report an illegal immigrant, another immigration crime or a customs offence.

Applying in person

Contact information if you want to apply in person at a public enquiry office for settlement or an extension of your stay.

Booking an appointment

Go online or call us if you want an appointment to make an immigration application in person (same-day service) or enrol your biometrics.

Super premium service

Find out about our new service for processing applications, which includes a visit to an address of your choosing to enrol your biometrics.

Making a complaint or comment

How to complain or comment on the UK Border Agency, the service we have provided to you, or this website.

Requesting information

How to make a freedom of information request or ask for your personal data under the Data Protection Act.

What our staff expect

What our staff expect from you when you contact us.