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07/01/2011
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Complaints

What do I do if I have a complaint or concern about my childcare?

How do I make a complaint about a school?

How do I make a complaint about a college?

Q. What do I do if I have a complaint or concern about my childcare?

A. Contact the Ofsted helpline on 0300 123 1231, or email us at enquiries@ofsted.gov.uk. We have produced a leaflet that gives information about how to raise your concerns with a provider; how to raise your concerns with us; what we can and will do when you complain to us; and our enforcement and other powers: Concerns and complaints about childminders and childcare providers.

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Q. How do I make a complaint about a school?

A. Ofsted is not responsible for individual complaints about the day-to-day running of a school. The chain of complaint is: 1) headteacher 2) governing body 3) local education authority 4) Department for Education. Guidance on school issues can be obtained from Department for Education public enquiries (0870 000 2288). Complaints have to be made in writing (complaints@dcsf.gsi.gov.uk). As a parent of a child at a school, you will be informed when a school is about to be inspected. The inspection team cannot investigate or comment on individual complaints, but will look for examples of the school's compliance with its own policies.

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Q. How do I make a complaint about a college?

A. Please contact the Learning and Skills Council – complaints@lsc.gov.uk.

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