Getting started with Productive Community Services

The Productive Community Services programme is a scalable, team-based application of Lean in community care based settings.  It is aimed at teams delivering care outside hospital, normally in patients' homes.

The modules build from the bottom up and from left to right.

Managing Caseload and Staffing Agreeing the Care Plan with the Patient Executive Leaders Guide Programme Leaders Guide Strategic Positioning Technology Team Leaders Guide Patient Perspective Well Organised Working Environment Knowing How We Are Doing Patient Status at a Glance Toolkit Planning Our Workload Perfect Intervention Working Better with Our Key Care Partners Standard Care Procedures

We recommend that you start with the following modules:

These modules must be carried out in sequence as they follow a logical path. Experience has shown that trying to improve processes before gaining control of the environment and understanding what is going on, is wasted effort.
  • Executive Leader's Guide
  • Programme Leader's Guide
  • Team Leader's Guide
  • Strategic Positioning
  • Technology 
  • Patient Perspective
  • Well Organised Working Environment
  • Knowing How We Are Doing
  • Patient Status at a Glance
  • Toolkit

Click on the relevant section of the Productive Community Services house (above) to access the modules online.

Followed by the planning and delivery modules:

Planning modules
  • Managing Caseload and Staffing
  • Planning Our Workload
  • Working Better with Our Key Care Partners
Delivery modules
  • Agreeing the Care Plan with the Patient
  • Standard Care Procedures
  • Perfect Intervention

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Order a box set of Productive Community Services modules

To order a box set of Productive Community Services modules you must register and then visit the following page of the catalogue.

 
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