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Quality Accounts

Quality Accounts aim to enhance accountability to the public and engage the leaders of an organisation in their quality improvement agenda.

The details surrounding the form and content of Quality Accounts have been designed over a year long period in partnership between the Department of Health, Monitor, the Care Quality Commission and NHS East of England. This has involved a wide range of people from the NHS, patient organisations and the public, representatives of professional organisations and of the independent and voluntary sector. A consultation ran between September and December 2009 and the responses shaped the framework for the regulations and guidance in 2010.

From April 2010, all providers of acute, mental health, learning disability and ambulance services will be required to produce a Quality Account. Further work is underway to develop Quality Accounts for primary care and community services providers with the aim to bring these providers into the requirement by June 2011 subject to a testing and evaluation exercise.

Additional links

Quality Accounts Toolkit

This toolkit is for NHS providers to assist with the production and publication of their Quality Accounts in 2010. It features best practice guidance and useful tools based on the findings from the Quality Reporting process in 2009 and discussions with stakeholders. It is an interactive document, designed to be used online.

Using Quality Accounts to drive improvement in care

This film shares Norfolk and Waveney Mental Health NHS foundation trust's approach to the development of their report, and offers thoughts on the benefits, challenges and outcomes of undertaking the process, as they work to improve quality of services.

Secondary legislation (opens new window)

The regulations for Quality Accounts were laid before Parliament in February 2010 and came into force on 1 April 2010:

Response to Quality Accounts consultation (opens new window)

The framework for Quality Accounts, a consultation on the proposals, ran from September to December 2009. This document provides the Department of Health’s official response to the consultation and informs the regulation and DH toolkit for 2009/10 Quality Accounts.

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