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Consumer Protection Information for the Air Passenger

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Know your Air Passenger Rights

Your Passenger Rights at Hand

The European Commission has launched its Your Passenger Rights At Hand campaign that will enable passengers to enjoy easier access to information about their rights when travelling by air. Air passenger rights deal with the following issues:

  • flight delays, cancellations and denied boarding
  • assistance for people with disabilities or reduced mobility
  • package holidays
  • lost or damaged baggage
  • price transparency
  • identity of the airline

You can find more details about the campaign and download leaflets setting out your rights on the Commission's website.

You can also watch the following videos about your rights. 

Airports and the travel industry can order free leaflets and posters from the European Commission website.

Problems & Advice

If you have a problem with a tour operator, travel agent or aiirline read our advice on how to deal with common problems and complaints.

Read more about Problems & Advice

Passengers of Reduced Mobility

Disabled persons and those of Reduced Mobility are protected from discrimination and can rely on appropriate help to assist their transit through any EU airport. 

Read more about Mobility Rights

Denied Boarding

You may be entitled to compensation if you are denied boarding onto a flight and have right regarding delays and cancellations.

Read more about Denied Boarding

Airline Failures

Airlines are not included within the ATOL Scheme, so if you booked direct with an airline that has ceased trading you may not be protected.

Read more about Airline Failures