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Accessibility & Help

Access keys

Keyboard shortcuts are intended to help users who have difficulty in using pointing devices such as a mouse.

This website uses the UK government access key system and the following information details each of the keyboard shortcut commands available to you.

Depending upon your browser type use one of the following:

[1] Home page
[3] A to Z
[5] Frequently asked questions (FAQs)
[0] Access key details (this page)

[C] Contact us
[N] Venues
[O] About the Tribunals Service
[P] Publications
[R] Rules & Legislation
[J] DirectGov
[L] Latest news
[M] Ministry of Justice
[Q] Freedom of Information
[U] Useful links
[X] Research request
[Y] © Crown Copyright 2002 – 2008

Glossary of Terms

We have tried our best to use plain English throughout this website but due to the subject manner being descibed it is sometimes impossible to use plain English. Therefore, we have devised a 'Glossary of Terms' document to help you understand any terms or phrases that have been used.

Portable Document Format (PDF)

Most documents on this website are PDFs (portable document format). The advantage of a PDF is that it will always be presented consistently. You will need Adobe Acrobat Reader to open PDF files, and this can be downloaded for free.

Adobe has recently updated its free reader to include screen reading functionality.

Adobe also has a free online conversion tool for PDFs so people who have problems reading PDFs can convert them so that they appear as normal web pages or plain text.

Any links to PDF documents on this site will have this icon next to it Portable Document Format (PDF) icon

Where we know the file size we have included it after the PDF icon, for example Portable Document Format (PDF) icon (Adobe PDF file size 23kb)

Changing font size

Users may feel that the text on a website is either too small or too large to meet their visual requirements. These pages use relative font sizes, which means that they can be easily resized within any internet browser. To adjust your browser's settings to meet your requirements, follow these instructions:

Alternatively you can use the links below to make the text bigger or smaller.

Changing the text colours


The Tribunals Service is committed to making its website available to as many people as possible meeting the requirements of the Disability Discrimination Act and makes every effort to ensure its communications are accessible to those with special needs, including those with visual impairments.

Many Internet users can find websites difficult to use due to the way they have been designed. We recognise that this is an important issue so we are continuously making changes to ensure that this website is accessible in accordance with the World Wide Web Consortium (W3C) guidelines.

We have strived to make this website adhere to priority 1, 2 and 3 of the W3 Web Content Accessibility Guidelines. Changes to improve accessibility are ongoing, but if you come across a page you find difficult to use please let us know.

The code used to create the site validates as XHTML 1.0 Strict, and the CSS has also been validated.

Our website has been designed to be compatible with the types of adaptive technology used by people with disabilities, including screen readers etc. As such, visitors can use 'access keys' on the keyboard rather than the mouse to navigate through pages.

The site is free of frames and uses a cascading style sheet for visual layout. Tables are used for tabular data, but we have avoided using them to dictate the layout of a page wherever possible.


The site has been configured to allow users access to its full range of functionality whether or not they have JavaScript enabled in their browsers. Where JavaScript is used, it is only used to enhance the user experience. It is never essential.